Returns and Refunds
Because all of our orders are custom-made for you according to your specifications: Designed and approved in-house or designed by you and created for you as well as the unique nature of each item and each order, generally, orders are not returnable.
However, there are circumstances under which your order will be eligible for return: (1) If your order arrives and is materially different than what you created at the time your order was placed on our website; or (2) if the products received are damaged or otherwise flawed. If you believe that either of these exceptions applies, please reach out to us right away. We want to make it right. We may ask for proof that the order is materially different or the items are damaged; this also helps us to improve our processes and ensure quality. We will review any photos you provide and will make a determination as to whether to refund or replace your order. If we ask for proof, you must comply with the timelines in our communication in order to remain eligible for return or refund. All requests for return and refund must be made within five (5) days after you receive you order. After such five (5) days, all sales are final.
If we accept your return request for these reasons, we will pay the cost of returning the problem item(s) to us. In any other circumstance, you will pay the costs of returning the problem item(s) to us. We will arrange for return transit. We are unable to issue a refund until we have received any returned item(s) or proof of delivery to us. We reserve the right, as we deem fit, to deduct a minimum of 10% of the total amount you paid for your order when we refund your order, which may be related to any costs incurred by any third party that processed your payment when you placed your order.
Orders may not be returned/refunded for the following reasons:
You used the wrong design in part or all of your order;
You ordered the wrong item color(s);
You ordered the wrong item size(s); or
Your order is damaged after receipt because of improper use or care;
Items have been worn and/or washed after receipt of the order.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Any terms and conditions and SLA (Service Level Agreement) governing any funds settlements in your bank account are controlled by the third-party service provider such as but limited to Stripe and Paypal, we have no control over the funds once the refunds are issued by us, thus we have no liabilities towards any delays and/or missing funds in part or in total.
Only regular priced items may be refunded. All items purchased on sale or using discount coupons are final sale and are not eligible for return.
